Responsible for all aspects of Pharmacy Operations within their store including inventory, personnel and security with emphasis on customer relations.
ESSENTIAL FUNCTION:
Under direct supervision of the RPH:
Customer Service
serve and satisfy the customer's health care needs in and out of Pharmacy area
openly communicate with customers/patients while protecting their confidential health and drug information; to provide counsel to customers having medical questions under the direct supervision of RPH
solicit information on a customer's medical history to give appropriate medical advice
maintain customer/patient confidentiality
Inventory Management
maintain inventory levels by following defined ordering practices for warehouse and approved outside vendors using the Telxon machine
utilize drug usage report to adjust shelf order bases
Shrinkage
comply to all security/Loss Prevention procedures
Operations
access, input and retrieve information from the computer
operate a cash register -- including: cash, check and charge transactions; bagging merchandise
obtain needed information for new prescriptions and refills via telephone
fill prescriptions (product selection; counting and measuring drugs; capping and uncapping vials and bottles; labeling of prescriptions) and prepare compounds
check-in, price and put away drug orders
retrieve and file prescriptions in the appropriate files (including CII's)
pull outdated, damaged and recalled merchandise and prepare for return
complete TP rejections
maintain: daily and weekly reports
communicate and interact with physicians, dentists, nurses and others in health related fields to better serve our customer
ensure compliance with all company procedures and federal and state laws, rules and regulations
MARGINAL FUNCTIONS:
coordinate/implement the Training and Development of Pharmacy Technicians, Interns
maintain the Pharmacy Department: fill Pharmacy supplies; vacuum; dust/face; wipe counter tops; clean sink and settee area; straighten administration area; clean baker units, empty trash
establish, coordinate and maintain the work schedule to best serve the needs of the customer and in accordance with budgeted payroll hours
seek out competitive information regarding prices, wages, services offered, store hours
actively participate in the HEALTHWISE program
complete manual claim form listing
call in weekly sales, hours and script information
complete Key Recs
securing Pharmacy gate
adjust merchandise facings
update menu board
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Approvals:
Human Resources
Date
Line or Staff Management
Date
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