To assist the Pharmacist at all times to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by handling each
customer with the eye's, hi's, and help.
ESSENTIAL FUNCTION:
greet each customer using the eye's, hi's and help
obtain information for new prescriptions presented in person: insurance and coverage; DOB; name legibility; phone number; address
assist customers with their questions, problems and complaints - in and out of the Pharmacy area
operate a cash register including: cash, checks, and charge transactions; bagging merchandise, insurance signature logs and offer/refer questions to Pharmacist
follow company policies and procedures including: register performance, security issues, confidentiality
answer telephone to: obtain proper information for refills: answer questions/concerns
refer all doctor's calls and customer's medical questions to Pharmacist
retrieve and file pharmacy prescriptions in the appropriate files
access, input and retrieve information from the computer
retrieve, count and measure drugs (except CIIS), cap and uncap vials and bottles
assist Pharmacist in checking in, pricing, and putting away drug orders (except CII)
assist the Pharmacist with all third party transactions including the completion of any paperwork
maintain the Pharmacy Department: fill Pharmacy supplies; vacuum; dust/face; wipe counter tops; clean sink and settee area; straighten administration area; clean baker units; empty trash
maintain inventory levels by following defined ordering practices for warehouse and approved outside vendors using the Telxon machine
utilize drug usage report to adjust shelf order bases
pull outdated, damaged and recalled merchandise and prepare for return
complete Third Party rejections
maintain customer/patient confidentiality
MARGINAL FUNCTIONS:
assist front store personnel when needed
translate SIG codes
complete Pharmacy paperwork including Key Recs
maintain daily and weekly reports
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Approvals:
Human Resources
Date
Line or Staff Management
Date
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