work effectively with store management and store crew
effectively communicate information to and from store management
supervise lab employees through assigning, directing, and following up of all activities
Customer Service
assist customers with questions, problems, complaints
greet customers using eye's, hi's and helps at all times
handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
develop professional relationship with customers to promote repeat sales
train photo lab employees to deal with customer relation issue by getting store management involved when lab supervisor is not present
maintain customer/patient confidentiality
Merchandise/Presentation
responsible for setting lab standards of quality, timeliness and efficiency in producing customer orders
merchandising area surrounding lab to promote additional sales of frames, albums, cameras, batteries and promotional items
maintain clean, neat, organized work area, external lab sales area
Shrinkage
assure print waste is kept to a minimum (standard = less than or equal to total prints produced)
properly train staff to insure against errors in chemical mixing and errors which could lead to contamination
monitor and react to signs of internal theft
maintain and react to EAS program
Operations
operate a cash register - includes cash, check and charge transactions, bagging merchandise
answer phones
open/close lab
operate film processor and printer processor
manage paper and chemistry stock:
- maintain proper inventory levels
- maintain storage areas in neat, organized fashion
- transport materials from receiving area to storage area
- change silver recovery column (must be able to lift 60 lbs. to height of 3 feet)
- transport materials from storage area to lab area
- wash racks and drain tanks
- change paper magazine
- prepare and mix chemicals
- analyze and react to control strip tests for lab chemistry
- operate densitometer and plot graphs
- identify and react to lab equipment repairs
- create weekly employee schedule to meet customer service standards and budget requirements
- prepare and report weekly sales/order summaries
- verify hours from employee time summaries against photo lab schedule
- summarize weekly shrink report, react to problems
- maintain organized file of "refused" overnight orders for credit
- ensure compliance with federal and state laws and OSHA regulations
- in depth knowledge of film types, camera types and common problems
overnight photofinishing activities
Human Resources
determine staffing needs of lab to meet customer service standards
work with store management to meet staffing needs
encourage excellence in performance of photo lab crew through training, counseling, and recognition
coordinate efforts with store management to resolve employee conflicts
coordinate efforts with store management to complete employee reviews
execute certification process in training lab technicians
MARGINAL FUNCTIONS:
make recommendations for improved lab performance and implement plans
work with store management to cross-train front store crew
assist front store crew
work stock for film and related departments on order day
work overstock for film department
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Approvals:
Human Resources
Date
Line or Staff Management
Date
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