To carry out all functions necessary in processing customer orders; servicing customers at the counter and on the sales floor. To carry out all duties delegated by Photo Lab Supervisor.
ESSENTIAL FUNCTION:
Team Work
work effectively with store management and crew
effectively communicate information to and from lab supervisor
Management
assist with management duties of lab supervisor, including responsibility for lab operations in the absence of the lab supervisor
Customer Service
assist customers with questions, problems, complaints
greet customers using eyes, hi's and helps at all times
handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
develop professional relationships with customers to promote repeat sales
maintain customer/patient confidentiality
Merchandise/Presentation
responsible for meeting lab standards of quality, timeliness and efficiency in producing customer orders
maintain clean, neat, organized work area and exterior lab sales area
Shrinkage
meeting standard set to minimize print waste
exercising caution in mixing chemicals to safeguard against errors which could lead to contamination
maintain and react to EAS program
Operations
operate a cash register - includes cash, check and charge transactions
answer phones
opening and/or closing the lab
process overnight photofinishing activities
maintain processing equipment
- transport materials from storage area to lab area
- washing racks, dumping working/replenished tanks, draining waste tank
- change paper magazine
- prepare and mix chemicals
operate film processor and printer processor
operate densitometer and plot graphs
analyzing and reacting to control test strips for lab chemistry
preparing and reporting weekly sales/order summaries
working knowledge of film types, camera types, common problems
MARGINAL FUNCTIONS:
assist front store crew
work stock for film and related departments on order day
work film overstock
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Approvals:
Human Resources
Date
Line or Staff Management
Date
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