Management

• work effectively with store management and store crews
• supervise the store's crew through assigning, directing and following up of all activities
• effectively communicate information both and from store management and crews

Customer Service

• assist customers with their questions, problems and complaints
• greet customers using the eye's, hi's and help at all times
• handle all customer relations issues (accidents) in accordance with company policy and promote a positive shopping experience for all CVS customers
• maintain customer/patient confidentiality

Merchandise/Presentation

• price merchandise
• stock shelves
• execute the display, sign and inventory of weekly, major promotional, and seasonal merchandise
• reset departments following POGs adapting them to a particular store if necessary
• execute the display and maintenance of off-shelf merchandise

Shrinkage

• control use of register keys, securing door keys, and safe combinations
• execute locking of safe and security doors and setting of alarms when closing the store
• complete random cash verifications; electronic journal tape checks; monitor cashier analysis report
• conduct employee bag checks
• identify and react to shoplifters and apprehend to secure company assets
• maintain and react to EAS program
• monitor and react to signs of internal theft
• protect store assets

Operations

• operate a cash register -- including: cash, check and charge transactions; bagging merchandise
• identify and react to in-store repairs
• execute and document: cash/check pulls; deposits; returned check payments; check acceptance; refunds; voids; discounts; cashier verifications; rainchecks; signing crew members on/off
• deliver deposits to and secure change from the bank and balance imprest fund
• access, input and retrieve information from the computer
• open/close store
• execute the daily cash report (DCR) and weekly summary
• process photofinishing activities
• answer telephone
• order regular merchandise, maintaining accurate inventory levels (using order guides when appropriate)through the use of the Telxon machine
• load and unload deliveries

  - lift 35 pound trays/cases to a height of 4 feet
  - move trays/cases from one location to another

• check in merchandise: verify billing, document errors
• execute and document RFCs and interstore transfers
• schedule daily activities
• execute a walk through of the store and establish a priority list
• execute the weekly payroll
• prepare and distribute reports and records: petty cash, key rec's, MU/MD, customer cash discrepancy, RFCs, accident reports, and various other surveys as requested
• ensure compliance with all company policies and procedures (such as cash management) and federal and state laws
• maintenance/organization of office and back room

Human Resources

• execute all necessary documentation for HRIS administration: hiring kits, changes of status, enrollment forms
• ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
• coach and execute counseling discussions with store employees
• maintain a work place free from discrimination and harassment
• train, develop and evaluate hourly non-exempt employees

Financial Reporting/Administration

• prepare the store for a physical inventory

• differentiate what needs to be communicated and what does not
• assist customers with large purchases - taking out to vehicle
• execute the completion of check-out bulletins
• execute completion of price changes: document counts, utilize price gun
• work overstock
• execute the display and maintenance of greeting cards
• pay vendors following vendor pay out policy
• attend district meetings
• order promotional merchandise
• execute management bulletins/action sheets
• execute store maintenance: vacuum, face/dust, sweep (back room, store exterior), clean windows, trash removal, clean rest rooms
• assist pharmacy staff in/out of pharmacy area
• prepare weekly work schedules based on budgeted hours
• recruit, select and hire hourly non-exempt employees
• maintain accurate and up-to-date personnel records at store level
• make recommendations on how to improve store performance and implement plans
• analyze store audits, make recommendations and implement improvement plans
• cut in new items, remove discontinueds and adjust facings
• organize and execute the display and maintenance of cosmetic units; greeting cards; franchise candy and outside vendor merchandise.