To carry out all opening and closing procedures in the absence of management.
ESSENTIAL FUNCTION:
Management
work effectively with store management and store crews
supervise the store's crew through assigning, directing and following up of all activities
effectively communicate information both to and from store management and crews
Customer Service
assist customers with their questions, problems and complaints
greet customers using the eye's, hi's and help at all times
handle all customer relations issues (accidents) in accordance with company policy and promote a positive shopping experience for all CVS customers
maintain customer/patient confidentiality
Merchandise/Presentation
price merchandise
stock shelves
execute the display, sign and inventory of weekly, major promotional, and seasonal merchandise
reset departments following POGs adapting them to a particular store if necessary
execute the display and maintenance of off-shelf merchandise
Shrinkage
control use of register keys, securing door keys, and safe combinations
control use of employee discount card for register management functions
execute locking of safe and setting of alarms when closing the store
complete random cash verifications; electronic journal tape checks
conduct employee bag checks
identify and react to shoplifters and apprehend to secure company assets
maintain and react to EAS program
monitor and react to signs of internal theft
Operations
operate a cash register -- including: cash, checks and charge transactions; bagging merchandise
identify and react to in-store repairs
execute and document: cash/check pulls; deposits; returned check payments; check acceptance; refunds; voids; discounts; cashier verifications; rainchecks; signing crew members on/off
deliver deposits to and secure change from the bank and balance imprest fund
open/close store
execute the daily cash report (DCR)
process photofinishing activities
access, input and retrieve information from the computer (e-mail)
answer telephone
access, input and retrieve information from the computer
load and unload deliveries
- lift 35 pound trays/cases to a height of 4 feet
- move trays/cases from one location to another
schedule daily activities
execute a walk through of the store and establish a priority list
ensure compliance with all company policies and procedures (such as cash management) and federal and state laws
Human Resources
ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
maintain a work place free from discrimination and harassment
train, develop and evaluate hourly non-exempt employees
MARGINAL FUNCTIONS:
assist customers with large purchases; taking out to vehicle
execute the completion of check-out bulletins
execute completion of price changes: document counts, utilize price gun
work overstock, weekly using Telxon enhancements
execute the display and maintenance of greeting cards
pay vendors following vendor pay out policy
maintenance/organization of office and back room
execute management bulletins/action sheets
execute store maintenance: vacuum, face/dust, sweep (back room, store exterior), clean windows, trash removal, clean rest rooms
assist pharmacy staff in/out of pharmacy area
order regular merchandise, maintaining accurate inventory levels (using order guides when appropriate)through the use of the Telxon machine
check in merchandise: verify billing, document errors
prepare and distribute reports and records: customer cash discrepancy, accident reports
cut in new items, remove discontinueds and adjust facings
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Approvals:
Human Resources
Date
Line or Staff Management
Date
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