Job Code: 2020
Classification: Operations
Reports To: Store Manager
Position Purpose:
To ensure the achievement of a given store's budgeted sales goals by assisting customers in the proper selection of merchandise in accordance with their specific needs. This job is composed of a variety of different tasks which are covered by operational guidelines, and while individual judgment may occasionally be required in order to complete assigned tasks, most questions are referred to the Store Manager.
Essential Job Functions:Through previous background and experience the candidate must demonstrate, with or without an accommodation, the ability to...
- Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests
- Interest in animal welfare
- Basic math skills
- Move merchandise up to 50 pounds
Duties and Responsibilities:
- Provide quick and courteous service to all PETCO customers by determining their needs and sharing product knowledge to suggest the appropriate merchandise to satisfy them, and by effectively employing suggestive selling techniques to increase individual sales.
- Complete cash register transactions as well as customer carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
- Assist in the loading, unloading and stocking of merchandise according to established procedures in order to ensure that the store is well stocked and that inventory counts are accurate.
- Ensure that store animals, birds, reptiles and fish receive the highest quality care, are maintained in habitats that are clean, safe and secure and that all reasonable and required steps are taken to maintain their good health. Alert store management immediately if any animal, reptile, bird or fish is abused, in need of medical attention or other special care.
- Perform routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, etc.
- Assist store management in the opening/closing of the store as needed, to include the accurate completion of required paperwork.
- Participate in the completion of quarterly and annual physical inventory counts.
- Adhere to and promote established safety and loss prevention procedures.
- Special projects as assigned.
Nature of Supervision:
General instruction is provided on some, but not all, tasks to be performed and work is checked upon completion. There is an occasional opportunity in this position to make mistakes which could cause minor delays or expense to the store.
Supervisory Responsibility: None.
Educational Background:
While a high school diploma or its equivalent (GED) is generally preferred, an applicant must be able to demonstrate basic math proficiency and above average communication skills.
Previous Experience:
While no previous experience is required for this position, a qualified applicant will possess an aptitude for basic sales techniques and an interest in animals, as well as a professional appearance and demeanor.
Work Environment:
The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from improper procedures.
Contacts:
In addition to continuous contact with the general public at the store and at store-related events, contact with other departments both in the field and at the Corporate Offices is a regular part of this job and generally involves the routine exchange of information.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
