Reports To: Assigned Area Sales Vice President, Sales Manager, Vice President of Customer Service, Customer Service Area Manager or Terminal Manager
Primary Purpose: To coordinate and implement systems to maximize the utilization of Swift's assets while working in an assigned customers environment
Essential Functions:
Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and sold relationships to enhance growth
Must have knowledge of ISO customer service processes regardless of whether performing the functions on a daily basis or not
Assist in collecting and maintaining current customer information in the system
Work with all Swift internal departments to resolve customer or company issues when necessary
Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers
Communicates daily with responsible Swift planning centers to ensure customer commitments are being met
Generates appropriate reports regarding service, OS&D, accessorial, etc, to assist in evaluating cost factors associated with business
Perform any other responsible related job duties as required by Customer
Skills: Ability to work under stress while remaining professional at all times, be proactive and work efficiently independently with no supervision and good communication skills
Education Required: College course work or degree a plus
Experience Required: 1-3 years of customer service or customer relations experience preferred
Supervision Received: Minimal
Supervision Of Others: None
Confidential Data: Rates, revenue and dispatch activities
The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to constitute a comprehensive list of functions and duties. Others besides those listed here may be essential. Management retains the discretion to add or to change the duties of the position at any time.
Salary Grade: 16
EEO Category: 5
Status: Non-exempt
National Business Partnership
Click below to select a National Business Partner:
