This map shows the Participant Customer Satisfaction State rankings for the WIA in PY 2005. The score ranges from a high of 92.0 in Maryland to a low of 57.0 in Wyoming. The ten highest and ten lowest states for this ranking are highlighted on the map. The ten highest states in order are Maryland, Michigan, Alaska, Kansas, Nevada, Kentucky, Montana, Arkansas, Nebraska and Delaware. The ten lowest, from top to bottom, are the District of Columbia, Georgia, Rhode Island, Utah, Connecticut, New Hampshire, West Virginia, Virginia, Illinois, Wisconsin and Wyoming.

Table 1

PY 05 WIA Participant Customer Satisfaction Rankings and Outcomes by State Rank State Outcome 1 Maryland 92.0 2 Michigan 91.0 3 Alaska 90.0 4 Kansas 90.0 5 Nevada 87.9 6 Kentucky 87.0 7 Montana 87.0 8 Arkansas 86.0 9 Nebraska 86.0 10 Delaware 85.0 11 Missouri 84.0 12 Colorado 83.6 13 Idaho 83.0 14 Tennessee 83.0 15 North Dakota 82.5 16 Oregon 82.5 17 Hawaii 82.0 18 Massachusetts 82.0 19 North Carolina 82.0 20 Oklahoma 82.0 21 South Dakota 82.0 22 Vermont 82.0 23 Florida 81.0 24 New Mexico 81.0 25 Puerto Rico 81.0 26 Indiana 80.6 27 Louisiana 80.0 28 Alabama 79.0 29 Iowa 79.0 30 South Carolina 79.0 31 Arizona 78.0 32 California 78.0 33 Washington 78.0 34 Ohio 77.1 35 New Jersey 77.0 36 Maine 76.5 37 Minnesota 76.1 38 New York 76.0 39 Texas 75.6 40 District of Columbia 75.0 41 Georgia 75.0 42 Rhode Island 75.0 43 Utah 75.0 44 Connecticut 74.0 45 New Hampshire 74.0 46 West Virginia 73.9 47 Virginia 73.8 48 Illinois 71.1 49 Wisconsin 71.0 50 Wyoming 57.0 51 Mississippi NA 52 Pennsylvania NA 53 Virgin Islands NA