PY05 Participant Customer Satisfaction Scores State Rankings

This map shows the Participant Customer Satisfaction State rankings for the WIA in PY 2005. The score ranges from a high of 92.0 in Maryland to a low of 57.0 in Wyoming. The ten highest and ten lowest states for this ranking are highlighted on the map. The ten highest states in order are Maryland, Michigan, Alaska, Kansas, Nevada, Kentucky, Montana, Arkansas, Nebraska and Delaware. The ten lowest, from top to bottom, are the District of Columbia, Georgia, Rhode Island, Utah, Connecticut, New Hampshire, West Virginia, Virginia, Illinois, Wisconsin and Wyoming.

Table 1

PY 05 WIA Participant Customer Satisfaction Rankings and Outcomes by State

Rank	State	Outcome
1	Maryland	92.0
2	Michigan	91.0
3	Alaska	90.0
4	Kansas	90.0
5	Nevada	87.9
6	Kentucky	87.0
7	Montana	87.0
8	Arkansas	86.0
9	Nebraska	86.0
10	Delaware	85.0
11	Missouri	84.0
12	Colorado	83.6
13	Idaho	83.0
14	Tennessee	83.0
15	North Dakota	82.5
16	Oregon	82.5
17	Hawaii	82.0
18	Massachusetts	82.0
19	North Carolina	82.0
20	Oklahoma	82.0
21	South Dakota	82.0
22	Vermont	82.0
23	Florida	81.0
24	New Mexico	81.0
25	Puerto Rico	81.0
26	Indiana	80.6
27	Louisiana	80.0
28	Alabama	79.0
29	Iowa	79.0
30	South Carolina	79.0
31	Arizona	78.0
32	California	78.0
33	Washington	78.0
34	Ohio	77.1
35	New Jersey	77.0
36	Maine	76.5
37	Minnesota	76.1
38	New York	76.0
39	Texas	75.6
40	District of Columbia	75.0
41	Georgia	75.0
42	Rhode Island	75.0
43	Utah	75.0
44	Connecticut	74.0
45	New Hampshire	74.0
46	West Virginia	73.9
47	Virginia	73.8
48	Illinois	71.1
49	Wisconsin	71.0
50	Wyoming	57.0
51	Mississippi	NA
52	Pennsylvania	NA
53	Virgin Islands	NA