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Workforce Investment News Archive

ETA Releases Table of Weights for Use in Calculating State-Level American Customer Satisfaction Index (ACSI) Scores for Participant and Employer Customer Satisfaction Surveys
Jan 29, 2013

The Employment and Training Administration has provided states with a table of weights for use in calculating Program Year (PY) 2011 Workforce Investment Act customer satisfaction results. This action will enable states to fulfill statutorily required obligations to collect data and measure customer satisfaction.

Training and Employment Guidance Letter 12-12 conveys the table of weights and provides full background, computational methodology, and action steps.

Employment and Training Administration’s Performance and Results Webpage