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Technical Assistance


ADA Technical Assistance Programs

  • ADA Basic Building Blocks
    Self-paced, introductory online course on the Americans with Disabilities Act of 1990 (ADA) that explores the legal requirements and spirit of the ADA.
  • ADA and Technical Assistance Centers
    The ADA and IT Technical Assistance Centers are regionally-based grantees of the US Department of Education whose mission is to provide technical assistance on requirements of the Americans with Disabilities Act and other disability laws and regulations. While Centers still use the term Disability and Business Technical Assistance Centers (DBTACs) to refer to themselves generically, many have adopted a regional name that may include ADA or IT Center, or Technical Assistance Center . Regardless of the name, the core services provided are the same across the country. You may access program, service, and contact information from the ADA and IT Technical Assistance Center homepage at: http://www.adata.org/centers.aspx
  • At Your Service Online Tutorial
    Online course to help people in frontline customer service positions understand the needs and experiences of people with disabilities, adjust general customer service standards to meet those needs, develop basic etiquette for interacting with a customer who has a disability, and ensure compliance with statutes governing the rights of people with disabilities.

Disability Employment Initiative (DEI) Success Stories


Other Technical Assistance Resources


  • Disability and Employment Community of Practice
    This web page on the U.S. Department of Labor, Employment & Training Administration's Workforce3 One website disseminates promising practices to promote the positive employment outcomes of people with disabilities and expand the capacity of the One-Stop Career Center system to serve customers with disabilities. This site compiles information related to disability and employment in one location on Workforce3 One and along with the addition of a new "Disability" super search category will make it easier for users to find this information.
  • National Center on Workforce and Disability/Adult
    Non-profit organization that provides training, technical assistance, policy analysis, and information to improve access for all in the workforce development system.
  • National Center on Workforce and Disability/Youth
    Non-profit organization that provides information to state and local workforce development systems about employment and youth with disabilities.
  • Rehabilitation Research and Training Center on Employment Policy for Persons with Disabilities
    The Rehabilitation Research and Training Center on Employment Policy for Persons with Disabilities at Cornell University, is funded by the US Department of Education's National Institute on Disability and Rehabilitation Research. This Center increases the employment and economic self-sufficiency of people with disabilities and improves the quality of their lives by contributing to the success of the transition from caretaker policies to economic self-sufficiency policies.
  • Disability Employment Initiative Ideas
    Site contains resources from the Disability Employment Initiative Cooperative Agreement. Resources include: Resources of the Week, Promising Practices and Ticket to Work.
  • Disability Program Navigator Initiative Archive
    Under the Workforce Investment Act of 1998, the U.S. Department of Labor Employment and Training Administration (DOLETA) directed funds and resources to improve workforce services for individuals with disabilities, including those with psychiatric and other non-visible disabilities. Funding for the Disability Program Navigator (DPN) Initiative was in response to barriers to One-Stop services including physical and program accessibility, and meaningful and effective participation of job seekers in the workforce investment system.