Project Management

Establishes a course of action for self and others to accomplish goals, utilizing appropriate resources. Follows-up by monitoring results of delegations, assignments, or projects.

Life-Long Learning

Takes responsibility for own learning and development by acquiring and refining of technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Applies knowledge and/or information gained as appropriate.

Quality Assurance/Attention to Detail

Accomplishes tasks through concern for all areas involved, no matter how small. Shows concern for all aspects of the job. Accurately checks for processes and tasks and follows and follows up in a timely manner with appropriate persons.

Teamwork/Collaboration

Working effectively in teams and/or outside the formal lines of authority to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting consensus; subordinating own objectives to the organization or team.

Verbal and Written Communication

Express ideas effectively in individual and group situations adjusting style and methods to the specific needs of the audience.

Customer Service

Seeks first-hand information from customers: uses own ETA technical knowledge and consulting skill to go beyond customers' expressed needs; matches customers' requirements to existing product and services, and/or designs, develops and customizes additional products and services; maintains own and others attention on internal and external customers' needs; takes personal responsibility for continuously raising the standard of customer service.

Initiative

Independently takes action to influence events. Offers own ideas for improvement and to promote the goals of the organization. Seeks feedback from appropriate persons on effects of actions.

Flexible/Adaptable to Change

Recognizes that the environment in which ETA functions is constantly changing and adjusts own approach and behavior accordingly; is confident of trying something different and is unafraid of taking and making mistakes; is resilient and capable of dealing with disappointments and setbacks.

Problem Solving

Commits to actions after identifying alternative methods that are based on logical assumptions and information. Takes into consideration resources, constraints, organizational values and changing environments.

Technical/Professional Skills

Achieves a proficient level of technical and professional skills/knowledge in job-related areas; acquires and refines current developments in areas of expertise.