skip to content
Seal of U.S. Department of Labor
U.S. Department of Labor
Employment & Training Administration

Photos representing the workforce - Digital Imagery© copyright 2001 PhotoDisc, Inc.

www.doleta.gov
Advanced Search
About Us Find Job & Career Information Business and Industry Workforce Professionals Grants and Contracts ETA Library Foreign Labor Certification Performance and Results Regions and States
ETA Home  >  Performance Plan > 
Sitemap   Printer Friendly Version

2002 Performance


U.S. Department of Labor

Employment and Training

Administration


2001 Annual Performance Plan

for Committee on Appropriations

1. Introduction

2. Overview of ETA Strategic Plan

3. FY 2001 Strategic Goals and Budget

4. FY 2001 Performance Goals and Indicators

5. Cross-Cutting Issues

6. Agency Strategic Management Process

Appendix A, List of Acronyms

Appendix B, Summary of ETA FY 2001 Performance Goals

Appendix C, Summary of ETA FY 2001 Performance Goals by Program

1. Introduction

The FY 2001 Annual Performance Plan (APP) for the Employment and Training Administration (ETA) is based on goals and strategies developed as part of the agency's strategic plan for the period FY 1999 - 2004. Fiscal 2001 is the second year of full implementation of the landmark job training legislation, the Workforce Investment Act of 1998 (WIA). Levels of performance under the new legislation remain the subject of negotiations between each state and the Secretary of Labor, as required by the Act. Only a handful of states will be implementing the legislation in FY 99; therefore, as more states implement WIA, both the strategic plan and this performance plan will be revised to reflect the negotiated levels of performance.

 

2. Overview of ETA Strategic Plan

The draft Strategic Plan for the Employment and Training Administration (ETA) covers the period 1999-2004, and has been developed through an intensive and open consultation process with our partners. ETA's mission is to contribute to the more efficient and effective functioning of the U.S. labor market by providing high quality job training, employment, labor market information, and income maintenance primarily through state and local workforce development systems.

2.1 The Changing Workforce and Workplace

In 1999, the starting point for this plan, the Nation's labor market is performing at record levels. The number of workers employed is at an all-time high, the unemployment rate is at a 30-year low, and real wages are increasing after years of stagnation. Since January 1993, the U.S. economy has generated 18 million new jobs. Welfare caseloads are down by 44 percent since August 1996.

BLS projections indicate that occupations with the fastest employment growth for the 1996-2006 period are technology-based occupations and health-related fields. During the same period, demographic data reveal that the labor force is aging with the highest increases in the age groups of 45 to 54 and 55 to 64. All these key external factors will impact on the agency's ability to successfully achieve its goals over the planning period.

 

2.2 The Workforce Investment Act of 1998

The Workforce Investment Act of (WIA), enacted in August 1998, is the cornerstone of ETA's 1999-2004 strategic plan. The Act envisions a workforce system that is customer-focused, business-led, and community-centered. Local One-Stop Career Centers provide individuals with access to career support and businesses with assistance in finding skilled workers. The key principles underlying the legislation are: streamlining services, empowering individuals, universal access, increased accountability, new roles for local boards, state and local flexibility, and improved youth programs.

Local Workforce Investment Boards (WIBs), appointed by Chief Local Elected Officials, oversee operation of the One-Stop Career Center Systems. The WIB is chaired by an individual from the business community, and business representatives must comprise the majority. The WIB also includes local education, labor organizations, economic development agencies, and all one-stop partners, e.g., dislocated worker programs, youth programs, adult education, vocational education, welfare-to-work, unemployment insurance, etc.

Performance Accountability for results is a hallmark of the new legislation. States are required to negotiate expected levels of performance with the Secretary of Labor and submit annual reports on state and local performance, including customer satisfaction indicators for both participants and employers. As of February 2000, the required negotiations have only occurred with a handful of states implementing WIA in 1999. Remaining states will come on board by July 1, 2000. Since GPRA outcome goals must link to negotiated levels of performance, it is premature to set outcome goals for many of the core indicators until negotiations with more states have taken place.

Continuous Improvement is featured prominently in the new Workforce legislation. The Act envisions a high-performance workforce system that is continuously improving and delivering high quality services to its customers -- employers, workers and job seekers. ETA is promoting and supporting the widespread use of the Malcolm Baldrige Criteria for Performance Excellence as a tool for improving organizational effectiveness throughout all levels of the new system, including the agency itself.

2.3 Management Strategies to Improve Organizational Effectiveness

The Workforce Investment Act required that ETA assess its capabilities and to reorganize itself to enable the agency to carry out the duties and responsibilities of the Act in an effective and efficient manner. Using the Baldrige Criteria as a tool, ETA conducted a self-assessment, and developed a plan to reorganize.

To improve its capabilities under the Leadership Criteria, the agency created a Workforce Investment Policy Council to exercise leadership on values and performance expectations and to guide a focus on customers and stakeholders. The Council leads the empowerment of workers, innovation, learning and organizational directions. ETA has also established seven other offices to improve leadership and organizational effectiveness: Office of the Assistant Secretary -Deputy for Regional Innovation and Transformation; Office of Youth Services; Office of Adult Services; Office of Apprenticeship Training, Employers and Labor Services; Office of Workforce Security; Office of Policy and Research; Office of Technology; and the Office of Financial and Administrative Management.

ETA also collapsed its field structure of 10 Regional Offices down to six, and more closely integrated Job Corps and Apprenticeship activities with the mainstream regional office functions.

The agency has also developed strategies to improve capabilities under the remaining six Baldrige Criteria: Strategic Planning, Customer and Market Focus, Information and Analysis, Human Resource Focus, Process Management, and Business Results.

2.4 ETA Strategic Goals

The Department of Labor has developed three strategic goals designed to align agency and system-wide resources on addressing the needs of job-seekers, workers, families, and employers in the changing workforce environment at the onset of the 21st century economy.

Each of these cross-cutting strategic goals has associated outcome goals. ETA programs are arrayed under these three strategic goals and the respective outcome goals which track the Department's outcome goals.

  • A Prepared Workforce

  • Increase employment, earnings, and retention
  • Increase the number of youth, including targeted youth, making a successful transition to a career
  • Increase the effective usage of information and analysis on the U.S. economy
  • Integrate employer and labor management representatives in WIA
  • A Secure Workforce
  • Increase compliance with worker protection laws
  • Improve the effectiveness of programs to protect worker benefits
  • Increase employment and earnings for dislocated workers

  • Quality Workplaces
  • Reduce workplace injuries, illnesses, and fatalities
  • Increase compliance with equal opportunity laws and regulations
  • Support greater balance between work and family

Associated with each of these goals are specific programs designed to implement ETA priorities including: the President's Welfare-to-Work (WtW) initiative which enables welfare recipients and other low-income parents to move from welfare and other low-wage jobs to stable, unsubsidized employment; expanding the network of One-Stop Career Centers to provide access to universal employment information for job seekers and employers; increasing employment of out-of-school youth in Youth Opportunity Areas; providing employment and retraining assistance for dislocated workers including those who lost their jobs due to trade; and providing full-funding and reform for UI to enhance the economic security of workers and their families and minimize the tax and reporting burden on employers.

3. ETA Strategic Goals and FY 2001 Budget

This budget summary encompasses all ETA programs and activities included in the following appropriation accounts: Training and Employment Services; Community Service Employment for Older Americans; State Unemployment Insurance and Employment Service Operations; Federal Unemployment Benefits and Allowances; Welfare-to-Work Jobs; and Program Administration. ETA's budget should not be viewed as merely a series of separate appropriations, but as indispensable components of America's Jobs Network. America's Jobs Network is the nation's workforce development partnership of federal, state, local and private entities which oversee and operate the programs that assist current and future American workers to reach their skills and earnings potential and America's employers to access skilled workers.

The ETA FY 2001 budget totals $11 billion, $879 million above the appropriated level in FY 2000. Discretionary budget authority totals $10.1 billion, $820 million above FY 2000, and mandatory programs total $888.6 million, $58.9 million above FY 2000. Included in the totals for both years are estimates of H-1B fees that are available for skill shortage grants ($49.9 million in FY 2000 and $47.7 million in FY 2001).

The budget for the several appropriations accounts is as follows: Training and Employment Services (TES) request is $6.2 billion, $650.6 million and 11.8% above FY 2000; the Community Services Employment for Older Americans (CSEOA) request is $440.2 million, the same as in FY 2000; the State Unemployment Insurance and Employment Service Operations (SUIESO) request is $3.39 billion, $154.7 million and 4.8% above FY 2000; the request for Federal Unemployment Benefits and Allowances (FUBA - for the TAA/NAFTA-TAA programs) is $453.6 million, $38.4 million and 9.2% above FY 2000, and reflects $47 million under proposed legislation to reform and consolidate the trade programs; and the request for the Program Administration account is $161.1 million, $15.1 million and 10.3% and 40 FTE above the FY 2000 appropriation. Included in this total is $1.8 million and 21 FTE that will be financed from H-1B fees. Finally, the request for ETA reflects $435 million for the Advances to the Unemployment Trust Fund and Other Funds account, which is requested by ESA for the Black Lung Disability Trust Fund, but the account is in ETA's budget as occasionally the account is used to advance funds to the FUBA account or trust fund accounts. No such advances are projected for ETA in FY 2001.

Workforce Investment Act of 1998

This request is the second budget authorized under the Workforce Investment Act (WIA) of 1998, passed by the 105th Congress (P.L. 105-220), which repeals the Job Training Partnership Act (JTPA) as of July 1, 2000. WIA is based on and incorporates the following principles: streamlining services; empowering individuals; universal access; increased accountability; strong roles for local boards and the private sector; State and local flexibility; and improved youth programs. The WIA is intended to consolidate, coordinate, and improve employment, training, literacy, and vocational rehabilitation programs. All States will have completed the transition from the Job Training Partnership Act programs to the Workforce Investment programs by July 1, 2000, representing the start of program year 2000. There will be several States choosing to transition from JTPA to WIA programs in FY 1999 (program year starting July 1, 1999). Although the WIA goal of consolidating and integrating program services through a one-stop delivery system will be done at the "street" level by local workforce investment boards, WIA requires a restructuring of some ETA programs and their performance goals. Since this restructuring is still underway, we anticipate that some performance goals in Section 4 will be revised to better reflect State and local plans as they implement WIA.

Major New Initiatives for the 21st Century Workforce

The Department's budget for 2001 reflects new initiatives for the 21st Century Workforce which are also part of ETA's budget request. ETA's programs and initiatives address the issues, problems and challenges of meeting the needs of the 21st Century Workforce. ETA's programs are vital components of the Secretary's three Strategic Goals of "A Prepared Workforce", "A Secure Workforce", and "Quality Workplaces". The FY 2001 budget includes initiatives that address the needs of adults and youth, as well as dislocated workers and strengthening the one-stop delivery system that is the cornerstone of the new workforce development system envisioned by the Workforce Investment Act. The budget also reflects the second year's investments for the President's Universal Reemployment initiative that seeks to meet, by 2004, the following goals: All dislocated workers who need and want services to become reemployed will get those services; all unemployment insurance claimants who need and want reemployment services will receive those services; and all Americans will have access to the information and services of one-stop career centers. New initiatives for FY 2001 are:

Fathers Work/Families Win

Incumbent Workers

Responsible Reintegration for Young Offenders

Safe Schools/Healthy Students

These initiatives are described under the appropriate outcome goal below.

Strategic Goal 1: A Prepared Workforce

The Prepared Workforce cross-cutting goal seeks to enhance opportunities for America's workforce. Through this goal, ETA is committed to creating a workforce development system where those new to the workforce or those wishing to improve their potential are given the assistance and information needed to achieve success in today's ever-changing job market. Also included are programs to assist employers seeking workers and to provide economic information needed by all Americans to make sound employment judgements. This cross-cutting goal has four outcome goals that relate to ETA:

Outcome Goal 1.1: Increase employment, earnings and retention

Outcome Goal 1.2: Increase the number of youth, including targeted youth, making a successful transition to a career path

Outcome Goal 1.3: Increase the effective usage of information and analysis on the U.S. economy

Outcome Goal 1.4: Increase Employer and Labor Involvement in WIA

Outcome Goal 1.1: Increase employment, earnings and retention

ETA oversees and monitors its employment and training programs in partnership with States and local communities through America's Jobs Network - an evolving workforce development system, which also includes the employer community and the private sector. This system consists of programs that provide training and employment assistance with an emphasis on those who are low-income workers or disadvantaged.

Fathers Work/Families Win Initiative: The budget includes $255,000,000 under WIA National Programs authority to assist low-income working families, including non-custodial fathers, to get the training and services needed to obtain better jobs and higher wages. It is estimated that approximately 80,000 people (40,000 in the Fathers Work component and 40,000 in the Families Win Component will be served).

  • Native Americans: The budget request includes $55 million, a net decrease of $3.6 million from the FY 2000 appropriation. There is an increase of $1.2 million to raise the base program to its minimum funding level under WIA - $55 million. There is a decrease of $4.6 million, representing one-time increase in FY 2000 to complete a facility in Hawaii to serve American Samoans. It is estimated that about 22,000 Native Americans will be served in FY 2001.
  • Migrant and Seasonal Farmworkers (MSFW): The budget for FY 2001 is $74.4 million, an increase of $250 thousand over FY 2000. It is projected that 39,700 disadvantaged adults will be provided assistance. Also included in the 2001 request is $5 million in Pilots, Demonstrations and Research funds to continue the Migrant Child Labor initiative that was included in the President's FY 1999 and 2000 requests (see Strategic Goal 3). The FY 2001 request also reflects $15 million for migrant youth activities, as authorized by the Workforce Investment Act. These funds are requested as part of the $250 million authorized for Youth Opportunity Grants (see Outcome Goal 1.2 - Youth).
  • Community Service Employment for Older Americans Program (CSEOA): The budget request includes $440.2 million, the same as FY 2000. These funds provide minimum wage employment to low-income older workers, with the goal of maximizing unsubsidized employment. It is projected that 92,000 older adults will be assisted in FY 2001. The budget assumes re-authorization of the program.

The Employment Service Grants to States budget activity now consists of two grants to States programs - the ES Wagner-Peyser Formula grants and the ES Reemployment Service grants.

  • Employment Service Formula Grants to States (Allotments to States): The request for the Employment Service is $761 million, the same as FY 2000. The public labor exchange is the cornerstone for the one-stop delivery system and its network of One-Stop Career Centers.
  • Reemployment Service Grants to States: The request includes $50 million for these administrative grants to States to assist unemployment insurance claimants. This is part of the President's Universal Reemployment initiative, and it is estimated that about 222,000 UI claimants can be assisted through these grants.
  • ES National Activities: The request is for $44.2 million, $22.2 million below FY 2000. The major change is in the Alien Labor Certification program which reflects a decrease of $20.3 million form FY 2000. Of this amount, $9.6 million results from streamlining of the permanent program and $10.7 million represents a transfer of the Occupational Employment Statistics program to the Bureau of Labor Statistics. Also, the budget includes a proposal for the collection of employer user fees for the permanent program, the proceeds of which will be used to offset program costs in the federal/State administration of the program, and for increased Skill Shortages grants in the dislocated worker program. Funding for the Work Opportunity Tax Credit/WTW Tax Credit program is included in this activity and is described in outcome goal 1.2.

Pilots, Demonstrations and Research; Technical Assistance; Incentive Grants; and Evaluation - These budget activities include funds in the support of the workforce development system, including conducting pilot and demonstration projects for innovative approaches to solving/addressing workforce problems and issues; conducting research on a variety of workforce issues impacting on both adults and youth. Additionally, the budget includes funds for providing technical assistance to our workforce system partners, and providing incentive grants to States which demonstrate good performance. These activities supports all three of the Secretary's goals, themes and priorities. The following discusses PD&R, TAT, and Incentive Grants in terms of base program and major initiatives for 2001.

  • Base Pilots, Demonstrations, Research; Evaluations; Technical Assistance; Incentive Grants: The budget request is $62.1 million for these activities, a net decrease of $31 million. largely reflecting elimination of one-time funding for Congressional earmarks. It continues funding for the Migrant Child Labor initiative ($5 million) and the Apprenticeship Child Care Initiative ($4 million, see Strategic goal 3). There is an increase of $10 million for Incentive Grants to reward States with good performance in operating their WIA programs. There is also an increase of $3 million for evaluations to evaluate program effectiveness. Also included for Pilots, Demonstrations and Research, is $47.7 million for skill shortage grants that are financed from H-1B fees.
  • Program Administration: This appropriation account finances the salaries and operating expenses for the entire agency. It consists of six budget activities - Adult Services, Youth Services, Workforce Security, Apprenticeship, Training, Employer and Labor Services, Welfare-to-Work, and Executive Direction. Staff and other resources are budgeted for each of these activities which support all of the Secretary's Strategic Goals. For FY 2001, the request is $161.1 million and 1,411 FTE, $15.1 million and 40 FTE above FY 2000. Included in the FTE level are 21 FTE to be financed from employer user fees for the permanent labor certification program The 40 FTE requested are needed to administer new and on-going initiatives, including the following: Dislocated Workers and Adult Services (7 FTE); TAA staffing (3 FTE); Youth Activities (7 FTE); Job Corps (4 FTE); UI and ES staffing (8 FTE); Financial Management (5 FTE) Information Technology (2 FTE); Apprenticeship (2 FTE); Policy and Research (1 FTE); and administration of the Work Incentive Grants for assisting people with disabilities (1 FTE). The request for Apprenticeship includes $1 million (including the 2 FTE) for administering the women apprenticeship in non-traditional occupations (WANTO) that was previously financed in the TES account. Of that amount, $800,000 will be transferred to the Women's Bureau. The request also includes $4.55 million for Information Technology to upgrade and design ETA systems; staff development and training ($600 thousand), contract services for financial management ($450 thousand), and records management ($200 thousand).

Outcome Goal 1.2: Increase the number of youth, including targeted youth, making a successful transition to a career path

A variety of interventions address basic and intensive education, training, career preparation and job needs of primarily disadvantaged and low-income youth. The goal of these programs is: employment in jobs that will provide a long-term career path; prevention of youth from dropping out of school or encouraging those who already have dropped out to return and complete or advance their education; or to provide job and work related skills that will prepare youth for the rapidly changing labor market and help youth make the transition from school-to-work.

  • Youth Activities Grants: The budget request is $1.02 billion for State formula grants for youth activities authorized by the Workforce Investment Act. This is an increase of $21.5 million above FY 2000. WIA links youth programs more closely to local labor market needs and the community as a whole, and provides a strong connection between academic and occupational learning. It is estimated that approximately 612,300 youth will receive employment and training services and summer employment opportunities in FY 2001, an increase of 12,900 over FY 2000. WIA requires that at least 30% of the funds be spent on out-of-school youth.
  • Youth Opportunity Grants: The budget includes $375 million for Youth Opportunity Grants, an increase of $125 million above 2000. These competitive matching grants would be distributed to Empowerment Zones and Enterprise Communities and similar high poverty areas to train youth for jobs. This program is intended to provide early intervention in the lives of young people who are at risk of becoming long-term recipients of public assistance. This request includes $20 million to continue the Rewarding Youth Achievement demonstration program. This effort will reward academically achieving, economically disadvantaged youth with extended summer employment opportunities and the opportunity to earn an end of the summer bonus. Also included is $15 million that would be used for migrant youth activities to provide employment and training assistance to youth in families engaged in migrant and seasonal farmwork. This program would be administered under the regular Migrant and Seasonal Farmworker program. The increased funds will enable ETA to award 12-15 new grants to communities, and a total of about 85,000 youth will be assisted, 27,000 above FY 2000.
  • Job Corps: The request includes $1.4 billion, $35.3 million above the FY 2000 level. Job Corps will provide intensive skill training, academic and social education, and support to an estimated 73,150 participants at 122 centers. The increase includes $12.9 million for salary increases for academic and vocational instructors, counselors, residential advisors, and recreation leaders The request also includes operating costs for two new centers and an increase for inflation. It reflects a decrease of $13.5 million for one-time construction costs.
  • Responsible Reintegration for Young Offenders: This $75,000,000 initiative under WIA National Programs authority, builds on a FY 2000 Congressional youth offender initiative. It will link the resources of the workforce development system to the criminal justice system serving youth and young adults (up to age 35) and test new approaches for reintegrating those ex-offenders into the mainstream economy. Approximately 19,000 young offenders will be provided extensive services at an average cost of $4,000.

Safe Schools/Healthy Students: The request includes $40,000,000 under WIA National Programs authority for this initiative that began in 1999 as a collaborative effort among the Departments of Education, HHS and Justice to promote healthy childhood development and prevent school violence. For FY 2001, the Department of Labor is added as a partner in this initiative, and will contribute $40,000,000 for competitive grants.

School-to-Work Opportunities: A planned decrease of $55 million is reflected in the budget, as federal funding commitments for the School-to-Work system are completed in FY 2000. However, there will be on-going activities as States and other grantees expend funds from their current grants to continue building the school-to-work system. ETA will work with its partners to ensure sustainability of the school-to-work system.

Outcome Goal 1.3: Increase the effective usage of information and analysis on the U.S. economy

The one-stop delivery system, authorized under the Workforce Investment Act, is designed to transform a fragmented array of employment and training programs into an integrated information-job service delivery system, a basic component of the evolving workforce development system. One-Stop transformation means that individual offices offer all the business lines or "core services" to their customers. Although new WIA programs are important components of the one-stop delivery system, the ETA budget contains resources in several programs that are integral and vital to sustaining and enhancing the one-stop delivery system.

One-Stop Delivery System

  • Work Incentives Grants: The budget includes $20 million for continuation of the Work Incentives Grants program which provides competitive grants to improve access, accommodation, benefits, services and employment opportunities, through one-stop centers, to individuals with disabilities. This program allows those individuals to return to work and provides services to those who are working. This is part of the President's Universal Reemployment initiative.

Strategic Goal 2: A Secure Workforce

The Secure Workforce cross-cutting strategic goal seeks to promote the economic security of workers and families. ETA is committed to helping maintain workers' wages and employment through retraining and employment. The programs in ETA that are part of this Strategic Goal are: State Unemployment Insurance programs; the Dislocated Worker program under the Workforce Investment Act; and the Trade Adjustment Assistance/NAFTA-TAA program under the Trade Act of 1974, as amended.

Outcome Goal 2.2: Improve the effectiveness of programs which provide or protect worker benefits

The combining of the contingency and State Administration budget activities into just one budget activity, State Administration, is a step forward in providing flexibility to the States in administering their UI programs. Both activities have been used in the past to do essentially the same thing, finance the administrative costs of processing unemployment claims. Under the new approach, a higher level of the total projected workload will be financed at the beginning of the year, with a workload reserve being maintained at the national level to finance individual States when their workloads exceed base workloads. The budget reflects a decrease in contingency workload reserve from $106,250,000 in FY 2000 to $36,000,000 in FY 2001 that will be in the State Administration budget activity. The higher base workload (2.3 million average weekly insured unemployment) results in a net budget increase of $75,760,000. This is due to the higher cost of base operations and the need to finance fixed costs and maintaining a highly automated UI system in each state. The request also includes an increase associated with the workload growth in the number of subject employers ($17,148,000). The budget continues to maintain integrity increases previously approved by Congress ($35,000,000).

  • UI Reform: The Administration is working with the States, employers, and workers' representatives to reform unemployment insurance programs to ensure that they continue to meet the needs of a dynamic American economy. The Administration is committed to working with stakeholders and Congress to develop a comprehensive legislative proposal of system reforms, developed with the overarching goal of budget neutrality and based on the following principals: expanding coverage and eligibility for benefits, streamlining filing, and reducing tax burden where possible, emphasizing reemployment, combating fraud, waste and abuse, and improving administrative services.

Outcome Goal 2.3: Increase employment and earnings for dislocated workers

  • Dislocated Worker: This program, under the authority of WIA, provides formula grants to States, as well as a national emergency grant account for retraining and adjustment services to laid-off workers with a labor market attachment to help them return to work, and for increasing marketable skills leading to productive employment. The request is $1.77 billion, $181 million above the FY 2000 level. This increase is included as the second year of the President's Universal Reemployment initiative, a 5-year commitment to ensuring that every dislocated worker that needs and wants help will get that assistance. It is expected that 984,000 participants will receive services and training under this program. The request contains $105 million for Skills Shortages grants along with a proposal for employer user fees on the permanent labor certification program. Upon enactment of the fees, budget authority of $105 million will be reduced, and these grants will be financed with the user fees.
  • TAA and NAFTA-TAA: The budget includes $406.6 million under current legislation and another $47 million under proposed legislation for the Trade Adjustment Assistance and NAFTA-TAA programs. Legislation will be pursued once again to consolidate and reform these programs.

Strategic Goal 3: Quality Workplaces

Outcome Goal 3.3: Support greater balance between work and family

The Quality Workplaces strategic goal focuses attention on fostering workplaces that are safe, healthy, and fair. Although the vast majority of ETA's programs, activities and budget are concerned with the first two cross-cutting strategic goals (A Prepared Workforce and A Secure Workforce), there are two initiatives that deal with Child Care and Child Labor that relate to this third goal: the Apprenticeship Child Care initiative, and the Migrant Child Labor initiative. The Apprenticeship Child Care initiative continues at $5 million in FY 2001. This initiative replicates child care provider apprenticeship programs in additional States. The Migrant Child Labor initiative has $5 million in demonstration funds in FY 2001, the same as in FY 2000. This demonstration project assists youth of migrant families with employment alternatives to farm labor. Such alternatives include work experience in non-farm labor employment. The Child Care initiative will result in more apprentices who will be trained and credentialed in the child care industry. When child care providers are trained through apprenticeship programs, working families will know that their children are being taken care of by trained professionals. Many child care services will be available in workplaces. The Child Labor initiative will take migrant youth, ages 14-18, out of the fields and will provide safe and healthy workplaces as alternatives to farm labor.

 

4. FY 2001 Performance Goals and Indicators

4.1 Overview

This section provides an overview of the ETA FY 2001 performance goals presented by the Department's cross-cutting goals. It should be noted that for some of the performance goals, baseline data is not currently available. ETA is committed to, and continues to develop measurement systems to respond to legislative changes and requirements, and for strategic and performance planning purposes. This includes defining measures and establishing baselines for the goals identified. Much of this information will be finalized during PY 2000.

4.2 Strategy for Validation of Performance Measures and Indicators

ETA will continue the implementation of a data validation and quality initiative designed to improve the overall validity, reliability and timeliness of its program data. A major impetus behind this initiative has been the agency's GPRA strategic and annual performance plan endeavors. ETA's efforts to articulate quantitative GPRA outcomes have highlighted the importance of producing reliable data. These data are not only the foundation of both baselines and quantifiable performance targets, but the bases for informed decision making and rational performance management.

As a result, ETA will focus on validating the accuracy of its GPRA outcomes and those agency-wide measures which support these GPRA goals. ETA is fully aware of GPRA's requirements and understands the possible fiscal consequences of not achieving its GPRA goals. Consequently, the agency will pursue a common, system-wide approach in order to promote and test ETA's GPRA data quality and accuracy. This coordinated strategy will encourage, to the extent possible, individual program offices to tailor data validation within a common framework in order to meet unique program requirements and, ultimately, will provide more accurate information which ETA can utilize to enhance its performance management decision making in support of GPRA. This strategy should also be more resource efficient, as it will eventually replace the separate validation methodologies of the different ETA program offices.

ETA's data validation strategy involves two separate, but complementary approaches. In order to ensure program data accuracy and reliability, the agency will continue to vigorously promote data quality throughout the workforce development system. These cornerstone activities began in 1998/1999 and included: (1) developing common data definitions and common data formats; (2) delivering a consistent message concerning these definitions to the system; (3) identifying effective activities and key processes within the system, e.g., handbooks; and (4) providing system-wide staff training, where necessary.

In 2000, ETA will continue these important efforts, and will significantly widen its focus to include the implementation of WIA. ETA also promotes the adoption of an approach in which grantees are responsible for validation activities, and DOL has procured contractor services to assist and independently verify the effectiveness of efforts. This is similar to the method now employed for validation of UI data. These testing activities will include: (1) generating independent reports; (2) sampling and reviewing records; and, (3) reviewing procedures and controls to see whether they can be relied upon to generate reliable and accurate data.

The efforts undertaken through these funded activities will result in improved confidence of data validity; expanded, updated, and more cost-efficient performance measurement system; extensive collaboration with partners and stakeholders; and increased managerial and technical consultative services to grantees and training contractors in using such information to improve program service outcomes for system customers. Improved data quality -- reliability and validity -- will further enable ETA and its delivery system partners to make more informed decisions for improving program outcomes.

This strategy of (1) Promoting Quality and (2) Testing Accuracy will provide ETA a consistent, step-by-step method to build upon the efforts of established ETA performance initiatives and also raise the level of the agency's GPRA performance management decision making. Ultimately, these strategies will cause ETA to focus on the new workforce development system and the importance of building a data validation component in the front-end design of performance management information systems, to the extent possible.

There are a number of program-specific integrity activities occurring in addition to the ETA's overall validation strategy. They include:

Welfare-to-Work

• As a result of the WtW Amendments of 1999, ETA now has responsibility for both financial and participant data reporting for formula and competitive grants. ETA will validate actual performance through desk reviews and on-site program monitoring reviews. On-site program monitoring reviews will include interviews with grantee management and staff, interviews with program participants, review and analysis of participant files and other documentation, review and analysis of written policies and procedures, and visits or telephone calls with employers. Samples of reported information will be regularly selected and traced to source documentation for validity verification.

Indian and Native Americans

• ETA will validate actual performance through desk reviews and on-site program reviews. On-site program reviews will include interviews with grantee management and staff, interviews with program participants, review and analysis of participant files and other documentation, and visits or telephone calls with employers. Samples of reported information will be selected and traced to source documentation.

Migrants and Seasonal Farm Workers

• ETA will validate actual performance through desk reviews and on-site program reviews. On-site program reviews will include interviews with grantee management and staff, interviews with program participants, review and analysis of participant files and other documentation, and visits or telephone calls with employers. Samples of reported information will be selected and traced to source documentation.

Senior Community Service Employment Program

• ETA will monitor management information systems and grantees, and use internal grantee monitoring units and independent audits to assure verification and validation of performance goals,

Apprenticeship, Training and Employer Labor Services

• ETA will enhance the Apprenticeship Information and Management System (AIMS). Enhancements include converting the system to a window environment to make it more user friendly and programming data entry quality checks for more accurate data retrieval. This activity is scheduled for completion by the end of Winter 2000. Procedures that promote data accuracy, testing and internal monitoring will also be reviewed and implemented nationwide.

Job Corps

• ETA will use third-party data verification for validation of reported placement rates. A random sample of placements (75% of those reported) will be verified using an independent placement verifier to ensure data accuracy and integrity. A centralized data system with numerous management information reports and system edit checks is used to minimize error in data reporting. Each Job Corps contractor reporting participant achievements is required to maintain systems to validate their data. Further, ETA will partner with the Office of Inspector General (OIG) to conduct a data validation audit at twenty Job Corps Centers.

Dislocated Workers

• ETA will employ various methods of validating performance measures and indicators. There are established oversight and monitoring procedures, as well as reporting systems that will be enhanced; there are required audits that states must procure; there are evaluations which will be completed using Research and Evaluation resources; and there are OIG special audits and reviews which identify problems. ETA's budget request for FY 2001 includes resources to address enhanced technical assistance, system enhancement, development of performance measures, bench marking, post-program follow-up and other activities.

Unemployment Insurance

• ETA will validate data for workload calculations and most performance measurements through the UI data validation program, and will also work independently of regular validation programs to improve selected reporting and data gathering efforts on which key GPRA measures are based.

4.3 FY 2001 Performance Goals and Indicators by Strategic Goal

The following section of this APP provides specific performance goals of the ETA as related to each Departmental cross-cutting strategic goal. For each program or funding stream, information is organized as follows:

Departmental Strategic Goal - the overarching DOL strategic goal to be addressed

Departmental Outcome Goal - the strategy goal to achieve DOL strategic goal

Program - the program or funding stream with which the performance goal relates

ETA FY 2001 Performance Goal - the specific target relative to the outcome goal which will be accomplished in FY 2001

Indicator - the measure that will be used to assess progress toward the goal

Source of Data - the measurement system(s) that will be used to collect performance indicator data

Baseline - the year and level against which progress will be made

Comment - issues related to goal accomplishment, measurement systems, and strategies that provide a context or description of the performance goal

• Means and Strategies - specific efforts and initiatives that the ETA will continue or employ to achieve the outcome and performance goals; means and strategies listed comprehensively for each Departmental outcome goals after all individual program goals

4.4 ETA Performance Goals

Responsible for an effective, results-oriented workforce development system that is valued by its customers and investors, the Employment and Training Administration is directly involved in creating means and strategies to achieve the Department's three Strategic Goals. This section provides specific information on ETA's means and strategies to address those three goals, organized by individual outcome goals that are specific to the Agency.

Shared accountability is one of the guiding principles of the Workforce Investment Act. Under this principle, statewide goals for the performance indicators stipulated in the Act are to be developed through a process of negotiation between the states and the Department of Labor. The national performance goals for the WIA performance indicators will represent an amalgamation of the goals negotiated with the states. At the initial preparation of this plan in September 1999, only a handful of states are implementing WIA in 1999, and some goals were not negotiated due to inadequate baseline information . Full implementation will occur on July 1, 2000. Thus, the performance goals indicated for the WIA indicators are place holders and will be revised based on approval of the state plans for the vast majority of states that are not early implementers. In addition to those goals directly impacted by the implementation of WIA, other goals, including Job Corps, Welfare-to-Work and Labor Exchange goals are new, with baselines not yet established.

Also new in the area of performance goals is customer satisfaction measurement of job seeker and employer customers of the workforce investment system. ETA is working with state and local partners to establish common systems and baseline information for use throughout the workforce system in PY 2001. For measurement purposes, three standard questions will be used for both customer segments that address satisfaction with services, level of expectations met by the services, and the degree to which services compared with the ideal service offering.
 Departmental Strategic Goal A Prepared Workforce: Enhance Opportunities for America's Workforce
DOL Outcome Goal Increase Employment, Earnings, and Retention
Program Adult Programs
FY 2001

Performance Goal:

Of those registered under the WIA adult program, 76% will be employed in the third quarter after program exit, with increased average earnings of $3,600.
Indicator: Employment retention after six months; average earnings change after six months
Data Source: State WIA reports, (UI wage records will be primary source)
Baseline: There is no prior experience with this WIA indicator which is based on the use of UI wage records. An approximation of the goal was derived by analysis of the JTPA program experience of eight states using WIA indicator specifications which yielded a range of from 72% to 84% for employment and from $2602 to $5488 for earnings gain.
Comment: The goal for this indicator is preliminary and based upon the limited experiences of 8 States. The goal may be revised based upon the Department reaching agreement with all States on WIA adjusted levels of performance for Program Year 2000. Employment retention includes exiters employed upon registration and in the first quarter after exit. Earnings gain is based upon a comparison of earnings in the second and third quarters after exit with earnings in the second and third quarters prior to registration.
 Departmental Strategic Goal A Prepared Workforce: Enhance Opportunities for America's Workforce
DOL Outcome Goal Increase Employment, Earnings, and Retention
Program Wagner-Peyser Act Funding Stream
FY 2001

Performance Goal:

By 2001, increase by 1 percentage point the share of applicants who receive labor exchange services that enter employment, resulting in more than 3.2 million Employment Service applicants entering employment. 
Indicator:  Percent change in the Entered Employment Rate of applicants who receive reportable labor exchange services that enter employment, and the total number of applicants entering employment  
Data Source:  State Reports and UI Wage Records 
Baseline:  Baseline will be FY 2000 data.

30.4% of applicants who received labor exchange services entered employment in FY 1999, with 3.2 million entering employment.

Comment:  The denominator of the Entered Employment Rate will be those applicants who Received Some Reportable Service as reported on the ETA 9002. In the current labor market, fewer applicants are requiring labor exchange services, but the Employment Service is successfully assisting a larger proportion of those it does serve in finding employment  

Departmental Strategic Goal A Prepared Workforce: Enhance Opportunities for America's Workforce
DOL Outcome Goal Increase Employment, Earnings, and Retention
Program Wagner-Peyser Act Funding Stream
FY 2001

Performance Goal:

76% of job seekers registered by the Wagner-Peyser Act funding stream will have unsubsidized jobs six months after initial entry into employment (Six Month Retention Rate). 
Indicator: Percent of individuals registered who Received Some Reportable Service, remaining in unsubsidized jobs six months after entry into employment
Data Source: Sample of job seekers registered by the Wagner-Peyser Act funding stream who have entered unsubsidized employment and who Received Some Reportable Service as reported on the ETA 9002
Baseline:  New Goal. FY 2001 will become the baseline.
Comment: This goal is related to the implementation of WIA in PY 2000 and the new WIA performance accountability system since local ES offices are mandatory partners in One-Stop Career Centers established by WIA. The goal may be revised based upon implementation of WIA in PY 2000. An instrument to obtain the necessary data for this measure must be developed.
 Departmental Strategic Goal A Prepared Workforce: Enhance Opportunities for America's Workforce
DOL Outcome Goal Increase Employment, Earnings, and Retention
Program Wagner-Peyser Act Funding Stream
FY 2001

Performance Goal:

Increase by 10 percent, the total number of job openings listed with the public employment service, including both those listed with State Employment Security Agencies (SESAs) and those listed directly with America's Job Bank (AJB) via the Internet
Indicator: Number of job openings listed with SESAs plus the number of job openings listed directly with AJB
Data Source: State Reports
Baseline: Baseline will be FY 2000 data. 8.5 million total number of job openings were listed with the public employment service in 1999 (PY 1998). 7.3 million job openings were listed with the SESAs, while 1.2 million job openings were listed directly with AJB.
Comment: An increasing proportion of job openings now are being listed on AJB.

This goal is subject to fluctuations in the business cycle. If the business cycle turns downward, the goal may be adjusted accordingly.

  Departmental Strategic Goal A Prepared Workforce: Enhance Opportunities for America's Workforce
DOL Outcome Goal Increase Employment, Earnings, and Retention
Program Work Incentive Grants
FY 2001

Performance Goal:

Increase by 5% the number of people with disabilities served and increase by 2 percentage points the rate of unsubsidized employment (entered employment rate) in the local Workforce Investment Area.  
Indicator:  Number of people with disabilities registered under Title I of WIA program; percent of people with disabilities in unsubsidized employment under Title I of WIA 
Data Source:  A grant program reporting system to be established.
Baseline: Baseline to be established in FY 2000 using WIA data.
Comment: The WIG program is directed to systemic change for people with disabilities obtaining services under the WIA. Therefore, the goals are derived from the extent to which One-Stop Centers in Workforce Investment areas serve and place in unsubsidized employment people with disabilities. The employment goal for FY 2001, the initial year of program operations, is focused on the entered employment indicator, but, will change to employment retention in the second year of the program.
Departmental Strategic Goal A Prepared Workforce: Enhance Opportunities for America's Workforce
DOL Outcome Goal Increase Customer Satisfaction
Program WIA Adult, Dislocated Worker and Youth
FY 2001

Performance Goal:

66% of participants will be satisfied with services received from workforce investment activities.
Indicator: Participant customer satisfaction.
Data Source: WIA state reports
Baseline: The goal was based upon limited grantee experience gathering participant customer satisfaction information, including pilot projects.
Comment: The indicator is an index of participant customer satisfaction based upon three questions that will be asked of a sample of WIA program exiters. The index is based upon the American Customer Satisfaction Index.   
Departmental Strategic Goal A Prepared Workforce: Enhance Opportunities for America's Workforce
DOL Outcome Goal Increase Customer Satisfaction
Program WIA Adult, Dislocated Worker and Youth
FY 2001

Performance Goal:

61% of employers will be satisfied with services received from workforce investment activities.
Indicator: Employer customer satisfaction.
Data Source: WIA state reports.
Baseline: The goal was based upon limited grantee experience gathering participant customer satisfaction information including pilot projects.
Comment: The indicator is an index of employer customer satisfaction based upon three questions that will be asked of a sample of employers using WIA program exiters. The index is based upon the American Customer Satisfaction Index.   

Means & Strategies

 

  • Identifying new ways to provide services to all workers, including low-income customers

  • Creating plans to educate and maintain capacity of staff to ensure that they can meet the demands
  • Streamline systems by identifying non-legislative barriers to integrated one-stop service delivery by:
  • Engaging partners and selected States to look at streamlining from Federal and state perspectives to identify common barriers, reporting on models of streamlined workforce systems that work
  • Promote the information and services in the America's Jobs Network by:
  • Outreaching to low income groups in schools and neighborhoods through community-based organizations, enlisting their assistance in assessment and referral of individuals to the "best available training and employment opportunities"
  • Marketing the "Lifetime Learning Tax Credit" enacted in 1997 to assist adults who need to upgrade their skills and change careers

DOL will build on the launch of the Workforce Excellence Network to provide training, tools and assistance to Workforce Investment Areas and One-Stop partner programs on the Malcolm Baldrige criteria for performance excellence, quality and continuous improvement techniques, and customer satisfaction. DOL will provide recognition to workforce entities that achieve identified levels of performance excellence.
Departmental Strategic Goal A Prepared Workforce: Enhance Opportunities for America's Workforce
DOL Outcome Goal Increase Employment, Earnings, and Retention
Program Welfare-to-Work
FY 2001

Performance Goal:

Of those Welfare-to-Work (WtW) participants placed in unsubsidized employment, 66% will remain in the workforce for six months (2 consecutive quarters following placement) with 6% average earnings increase by the second consecutive quarter following placement.
Indicator: Employment retention after six months; average earnings change after six months
Data Source: WtW Quarterly Financial Status Report (FSR)
Baseline:
  • WtW FSR unsubsidized employment retention data as of 9/30/99 (10%)
  • FY 1999 TANF high performance bonus retention data (80%)
  • PY 1997 and PY 1998 JTPA Title IIA welfare follow-up (14 weeks after termination) employment rate data (64%)
  • FY 1999 TANF high performance bonus earnings gain data (23%)
  • PY 1997 and PY 1998 JTPA Title IIA welfare average weekly earnings at follow-up (14 weeks after termination) entered employment rate data ($303/week)
Comment:   Baseline WtW data from the WtW FSR for Retention and Earnings Gains to be available September 2000
 Departmental Strategic Goal A Prepared Workforce: Enhance Opportunities for America's Workforce
DOL Outcome Goal Increase Employment, Earnings, and Retention
Program Fathers Work/Families Win Program
FY 2001

Performance Goal:

During the initial year of funding, at least 100 grants will be awarded and 40,000 non-custodial fathers and 40,000 working poor parents enrolled in the Fathers Work/Families Win initiative.
Indicator: Grants awarded and Persons Enrolled. 
Data Source:  Grantee reporting.
Baseline: There is no baseline since this is a new initiative for which funding is being requested in the FY 2001 budget.
Comment: The initial year of program operation will be PY 2001. This output goal is for the first year of operation, when the initiative will be implemented. Outcome goals will be proposed in subsequent years with consideration being given to employment retention and earnings gains.  

Means & Strategies

  • •Provide technical assistance to competitive and formula grantees to facilitate the implementation of the WtW Amendments of 1999, which simplified the WtW eligibility requirements and increased the number of welfare recipients, low-income custodial parents, and noncustodial parents eligible for services under WtW
  • •Expand and improve the integration of WtW and welfare reform efforts with the nation's Workforce Investment system, established by the Workforce Investment Act (WIA) of 1998, and effective in all States on July 1, 2000
  • •Provide financial support for continued services, improved effectiveness of service delivery, focus on grantee performance, and improved capacity to meet performance goals by:
  • •Conducting fiscal and programmatic monitoring of all grantees on a periodic basis, and providing targeted assistance to aid grantees in improving performance and achieving performance goals
  • •Increasing the utilization of resources available to help welfare recipients get unsubsidized jobs by continuing to work with other agencies to remove regulatory barriers and increase collaborative efforts among complementary Federal, state and local programs
  • •Rewarding high-performing State formula grantees by awarding performance bonuses
  • •Producing targeted technical assistance products and activities to expand the knowledge base to meet the specific needs of programs in urban and rural areas, those serving non-custodial parents, as well as individuals with disabilities and other barriers to employment
  • •Increase job opportunities for welfare recipients by:
  • •Disseminating information about and enlisting the support of employers to hire WtW participants into unsubsidized jobs through cooperative ventures with the Welfare-to-Work Partnership and other private sector organizations

  • •DOL will visit and provide operational and technical assistance to Fathers Work/Families Win grantees to ensure that programs become fully operational in the shortest time period and to avoid potentially harmful issues in program start-up.
 Departmental Strategic Goal A Prepared Workforce: Enhance Opportunities for America's Workforce
DOL Outcome Goal Increase Employment, Earnings, and Retention
Program Indian and Native Americans
FY 2001

Performance Goal:

54% of the Native Americans who exit the Indian and Native American (INA) Program will get unsubsidized jobs (Entered Employment Rate)
Indicator: Percent of Native Americans in unsubsidized employment upon exit from the INA Program
Data Source: Grantee Records
Baseline: