This map shows the Participant Customer Satisfaction Score for the WIA programs in PY 04. The scores range from a high of 91.5 in Michigan to a low of 66.5 in Missouri. The map highlights the top and bottom states on this measure. The top ten states in order are Michigan, Maryland, Kansas, Arizona, Nebraska, Nevada, Idaho, Kentucky, Arkansas, and Montana. The bottom ten states from top to bottom are California, Virginia, Connecticut, Wisconsin, Louisiana, Mississippi, District of Columbia, New Hampshire, Illinois, and Missouri.

Table 1

PY 04 WIA Participant Customer Satisfaction Rankings and Outcomes by State Rank State Outcome 1 Michigan 91.5 2 Maryland 90.0 3 Kansas 89.3 4 Arizona 88.9 5 Nebraska 86.2 6 Nevada 85.8 7 Idaho 85.6 8 Kentucky 85.3 9 Arkansas 84.3 10 Montana 83.5 11 Delaware 83.3 11 South Dakota 83.3 13 Hawaii 83.0 13 Oklahoma 83.0 15 Colorado 82.8 16 Oregon 82.2 17 Puerto Rico 82.0 18 Tennessee 81.7 19 North Carolina 81.2 20 Massachusetts 81.0 21 South Carolina 80.4 22 Wyoming 79.4 23 Alabama 79.3 24 Florida 79.0 24 New Mexico 79.0 26 Pennsylvania 78.9 27 North Dakota 78.7 28 Iowa 77.0 29 New Jersey 76.9 30 Indiana 76.8 31 Georgia 76.4 32 Rhode Island 76.2 33 Alaska 75.8 33 Texas 75.8 35 Washington 75.7 36 Ohio 75.6 36 Vermont 75.6 38 Maine 75.1 39 Minnesota 74.7 39 Utah 74.7 41 New York 74.6 42 West Virginia 74.0 43 California 73.4 44 Virginia 73.3 45 Connecticut 73.0 46 Wisconsin 72.6 47 Louisiana 72.1 48 Mississippi 71.2 49 District of Columbia 70.4 50 New Hampshire 70.2 51 Illinois 68.9 52 Missouri 66.5