PY04 Participant Customer Satisfaction Scores State Rankings

This map shows the Participant Customer Satisfaction Score for the WIA programs in PY 04. The scores range from a high of 91.5 in Michigan to a low of 66.5 in Missouri. The map highlights the top and bottom states on this measure. The top ten states in order are Michigan, Maryland, Kansas, Arizona, Nebraska, Nevada, Idaho, Kentucky, Arkansas, and Montana. The bottom ten states from top to bottom are California, Virginia, Connecticut, Wisconsin, Louisiana, Mississippi, District of Columbia, New Hampshire, Illinois, and Missouri.

Table 1

PY 04 WIA Participant Customer Satisfaction Rankings and Outcomes by State
Rank	State	Outcome
1	Michigan	91.5
2	Maryland	90.0
3	Kansas	89.3
4	Arizona	88.9
5	Nebraska	86.2
6	Nevada	85.8
7	Idaho	85.6
8	Kentucky	85.3
9	Arkansas	84.3
10	Montana	83.5
11	Delaware	83.3
11	South Dakota	83.3
13	Hawaii	83.0
13	Oklahoma	83.0
15	Colorado	82.8
16	Oregon	82.2
17	Puerto Rico	82.0
18	Tennessee	81.7
19	North Carolina	81.2
20	Massachusetts	81.0
21	South Carolina	80.4
22	Wyoming	79.4
23	Alabama	79.3
24	Florida	79.0
24	New Mexico	79.0
26	Pennsylvania	78.9
27	North Dakota	78.7
28	Iowa	77.0
29	New Jersey	76.9
30	Indiana	76.8
31	Georgia	76.4
32	Rhode Island	76.2
33	Alaska	75.8
33	Texas	75.8
35	Washington	75.7
36	Ohio	75.6
36	Vermont	75.6
38	Maine	75.1
39	Minnesota	74.7
39	Utah	74.7
41	New York	74.6
42	West Virginia	74.0
43	California	73.4
44	Virginia	73.3
45	Connecticut	73.0
46	Wisconsin	72.6
47	Louisiana	72.1
48	Mississippi	71.2
49	District of Columbia	70.4
50	New Hampshire	70.2
51	Illinois	68.9
52	Missouri	66.5