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PY05 Participant Customer Satisfaction Scores State Rankings

This map shows the Participant Customer Satisfaction State rankings for the WIA in PY 2005. The score ranges from a high of 92.0 in Maryland to a low of 57.0 in Wyoming. The ten highest and ten lowest states for this ranking are highlighted on the map. The ten highest states in order are Maryland, Michigan, Alaska, Kansas, Nevada, Kentucky, Montana, Arkansas, Nebraska and Delaware. The ten lowest, from top to bottom, are the District of Columbia, Georgia, Rhode Island, Utah, Connecticut, New Hampshire, West Virginia, Virginia, Illinois, Wisconsin and Wyoming.


PY05  Participant Customer Satisfaction Scores State Rankings

Table 1

PY 05 WIA Participant Customer Satisfaction Rankings and Outcomes by State

Rank State Outcome
1 Maryland
92.0
2 Michigan
91.0
3 Alaska
90.0
4 Kansas
90.0
5 Nevada
87.9
6 Kentucky
87.0
7 Montana
87.0
8 Arkansas
86.0
9 Nebraska
86.0
10 Delaware
85.0
11 Missouri
84.0
12 Colorado
83.6
13 Idaho
83.0
14 Tennessee
83.0
15 North Dakota
82.5
16 Oregon
82.5
17 Hawaii
82.0
18 Massachusetts
82.0
19 North Carolina
82.0
20 Oklahoma
82.0
21 South Dakota
82.0
22 Vermont
82.0
23 Florida
81.0
24 New Mexico
81.0
25 Puerto Rico
81.0
26 Indiana
80.6
27 Louisiana
80.0
28 Alabama
79.0
29 Iowa
79.0
30 South Carolina
79.0
31 Arizona
78.0
32 California
78.0
33 Washington
78.0
34 Ohio
77.1
35 New Jersey
77.0
36 Maine
76.5
37 Minnesota
76.1
38 New York
76.0
39 Texas
75.6
40 District of Columbia
75.0
41 Georgia
75.0
42 Rhode Island
75.0
43 Utah
75.0
44 Connecticut
74.0
45 New Hampshire
74.0
46 West Virginia
73.9
47 Virginia
73.8
48 Illinois
71.1
49 Wisconsin
71.0
50 Wyoming
57.0
51 Mississippi
NA
52 Pennsylvania
NA
53 Virgin Islands
NA