Seal of U.S. Department of Labor
U.S. Department of Labor
Employment & Training Administration


Graphical Version


OHR Hot News | ETA Search | Reading Room
Federal Application Process | Current Job Openings | ETA Employee Links


Front Line Competency Dictionary - Effective Communicator

LABEL

DEFINITION

EFFECTIVE COMMUNICATORUnderstands what needs to be communicated and the best way to deliver it; develops strategies to influence and build relationships to gain the respect and trust of others by adjusting the style and method of communication to specific audiences.

INDICATORS

  1. Accurately determines what needs to be communicated
  2. Capably delivers information in the most appropriate way (e.g., on paper, orally, electronically)
  3. Adjusts style of communication (e.g., participative, humor, assertive) for specific audience in order to influence and build relationships
  4. Employs active listening techniques to ensure understanding
  5. Prepares written material that facilitates an understanding of the issues.
  6. Ensures that lines of communication remain open among all the parties involved in an issue

REPRESENTATIVE EXAMPLES