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What's New in Workforce Investment Archive: Headlines (2000)

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TEGL NO. 6-00: Customer Satisfaction Results for Services Under Title I of WIA
Sep 22, 2000
This guidance letter outlines: 1) the parameters States are to use in conducting State level customer satisfaction surveys, 2) the formula weights to be used in computing performance for the State American Customer Satisfaction Index (ACSI) scores for participants and employers, and 3) the parameters States are to use in capturing customer satisfaction outcomes at the local level for local performance accountability purposes.