There have been reports of phone calls made from a Department of Labor phone number (202-693-2700) soliciting personal information and/or promising funds to those receiving the calls. These calls were not authorized by the Department of Labor. ETA and the Department of Labor do not and will not solicit Personally Identifiable Information, such as your Social Security number, or other personal information, over the phone. If you receive a call like this from a number that looks like an ETA phone number, consider it a spam call, hang up, and report the call to the US Department of Labor at 1-855-522-6748.

For more information about how to recognize spam calls, please reference the IRS site about recognizing these imposter calls: https://www.irs.gov/newsroom/how-to-know-its-really-the-irs-calling-or-knocking-on-your-door-0

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Office of Workforce Investment - Functions of the
Division of Adult Services

Division of Adult Services
Primary Functions
Christine D. K. Ollis
Division Chief
Workforce Solutions and Investment Older Workers/Disabilities, Migrant and Seasonal Farmworkers, and Native Americans Performance, Budget, and Administrative Support
  • Provide program direction and policy development for WIA, Wagner-Peyser, and targeted adult programs
  • Provide policy guidance and direction to the workforce system on issues related to workforce preparation and talent development investments, including Eligible Training Provider issues
  • Develop and implement innovative, dual customer workforce development models.
  • Promote the development and implementation of innovative workforce education strategies for occupations in high-growth/high-demand industries
  • Promote the development and implementation of innovative workforce education strategies that enable low-skilled adults to embark on career pathways and earn family sustaining wages.
  • Provide guidance to the workforce system on integrated solutions-based service delivery strategies for skills assessment, career guidance strategies, business engagement, approaches to leveraging resources, etc.
  • Provide program direction and policy development for the Senior Community Service and Employment, Navigator, Migrant and Seasonal Farmworker 167 grants, and Indian and Native American Programs
  • Promote development of innovative, integrated, and demand-driven workforce solutions for targeted populations
  • Provide ETA-wide coordination on issues related to special populations
  • Manage grant solicitations
  • Select grant management
  • Support, coordination, and T/A for Regional FPOs and grantees
  • Oversee performance management for all adult programs including direction and technical assistance on monitoring performance and developing performance improvement strategies
  • Work collaboratively with PROTECH on program reporting requirements and common performance measurement
  • Coordinate development of performance budget proposals for all adult programs
  • Provide administrative support to the entire division: reception; correspondence management; finalize program directives; OMB packages; Federal Register notices; travel management; procurement; special data base management; supplies management; maintenance of division files; and Web site management