There have been reports of phone calls made from a Department of Labor phone number (202-693-2700) soliciting personal information and/or promising funds to those receiving the calls. These calls were not authorized by the Department of Labor. ETA and the Department of Labor do not and will not solicit Personally Identifiable Information, such as your Social Security number, or other personal information, over the phone. If you receive a call like this from a number that looks like an ETA phone number, consider it a spam call, hang up, and report the call to the US Department of Labor at 1-855-522-6748.

For more information about how to recognize spam calls, please reference the IRS site about recognizing these imposter calls: https://www.irs.gov/newsroom/how-to-know-its-really-the-irs-calling-or-knocking-on-your-door-0

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PY03 Participant Customer Satisfaction Scores State Rankings

This map shows the Participant Customer Satisfaction Score for the WIA programs in PY 03. The scores range from a high of 89.9 in Michigan to a low of 52.4 in the District of Columbia. The map highlights the top and bottom states on this measure. The top ten states in order are Michigan, Kansas, Maryland, Idaho, Montana, Delaware, Kentucky, Nevada, Nebraska and Hawaii. The bottom ten states from top to bottom are New Hampshire, Illinois, New Jersey, Mississippi, Pennsylvania, Utah, Connecticut, Arizona, Wisconsin and the District of Columbia.

PY03 Participant Customer Satisfaction Scores State Rankings Vermont Mississippi New Hampshire Arkansas Massachusetts Delaware Rhode Island Hawaii Idaho Maryland Connecticut Montana Washington Tennesse North Carolina Oregon South Carolina Utah Wyoming Arizona New Hampshire Nebraska California Nevada Texas Oklahoma Kensas Colorado Wisconsin Ilionis Minnesota South Dakota Iowa Arkansas Missouri Florida Alabama Pennsylvania Georgia North Dakota Michigan Louisiana Kentucky West Virginia Virginia Ohio Indiana District of Columbia Maine New York New Jersy Vermont New Hampshire Massachusetts Delaware Maryland District of Columbia Top Ten Middle Bottom

Table 1

PY 03 Employer Customer Satisfaction Scores State Rankings
Rank States Outcome Remarks
1 Michigan 89.9 Top Ten
2 Kansas 88.4 Top Ten
3 Maryland 88.2 Top Ten
4 Idaho 85.2 Top Ten
5 Montana 85.1 Top Ten
6 Delaware 84.6 Top Ten
7 Kentucky 84.5 Top Ten
8 Nevada 84.5 Top Ten
9 Nebraska 83.8 Top Ten
10 Hawaii 82.9 Top Ten
11 Alabama 82.6 Mode
12 Puerto Rico 82.0 Mode
13 North Dakota 81.4 Mode
14 Tennessee 81.3 Mode
15 Arkansas 80.5 Mode
16 South Dakota 80.3 Mode
17 Colorado 80.2 Mode
18 North Carolina 80.0 Mode
19 Oregon 79.6 Mode
20 Oklahoma 79.0 Mode
21 Louisiana 78.8 Mode
22 Massachusetts 78.3 Mode
23 Wyoming 78.3 Mode
24 Indiana 77.5 Mode
25 Iowa 77.0 Mode
26 Maine 77.0 Mode
27 Florida 76.2 Mode
28 Texas 76.1 Mode
29 Rhode Island 75.8 Mode
30 Vermont 75.7 Mode
31 Minnesota 75.6 Mode
32 New York 75.5 Mode
33 New Mexico 75.3 Mode
34 Ohio 75.1 Mode
35 Missouri 75.0 Mode
36 Georgia 74.9 Mode
37 South Carolina 74.9 Mode
38 Virginia 74.8 Mode
39 Alaska 74.7 Mode
40 Washington 74.7 Mode
41 California 74.6 Mode
42 West Virginia 74.4 Mode
43 New Hampshire 72.4 Bottom Ten
44 Illinois 71.4 Bottom Ten
45 New Jersey 71.3 Bottom Ten
46 Mississippi 71.2 Bottom Ten
47 Pennsylvania 70.5 Bottom Ten
48 Utah 70.0 Bottom Ten
49 Connecticut 69.0 Bottom Ten
50 Arizona 67.0 Bottom Ten
51 Wisconsin 66.1 Bottom Ten
52 District of Columbia 52.4 Bottom Ten