There have been reports of phone calls made from a Department of Labor phone number (202-693-2700) soliciting personal information and/or promising funds to those receiving the calls. These calls were not authorized by the Department of Labor. ETA and the Department of Labor do not and will not solicit Personally Identifiable Information, such as your Social Security number, or other personal information, over the phone. If you receive a call like this from a number that looks like an ETA phone number, consider it a spam call, hang up, and report the call to the US Department of Labor at 1-855-522-6748.

For more information about how to recognize spam calls, please reference the IRS site about recognizing these imposter calls: https://www.irs.gov/newsroom/how-to-know-its-really-the-irs-calling-or-knocking-on-your-door-0

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Workforce Investment Act Customer Satisfaction Scores


WIA Customer Satisfaction Scores, Employment & Training Administration (ETA) - U.S. Department of Labor

The Customer Satisfaction Scores for the combined Workforce Investment Act programs are based on the American Customer Satisfaction Index surveys of the participants and employers who utilize the services of these programs. The score is an average of three indicators, not a percentage. The score for Employer satisfaction remained above the annual goal from the quarter ending March 2003 through the quarter ending September 2004, and then dropped below the goal. This was partly due to the fact that the goal had been raised. The score for Participant satisfaction was below the goal until the quarter ending December 2003, and has stayed above it to the present, even though the goal has been increased.