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PY04 Employer Customer Satisfaction Scores State Rankings

This map shows the Employer Customer Satisfaction Score for the WIA programs in PY 04. The scores range from a high of 89.3 in Maryland to a low of 63.7 in New Jersey. The map highlights the ten highest and lowest states on this measure. The ten highest states in order are Maryland, Montana, Alabama, Michigan, Kansas, Idaho, North Carolina, South Dakota, Nebraska, and Nevada. The ten lowest states from top to bottom are California, Missouri, Washington, Indiana, Delaware, Arkansas, Rhode Island, Ohio, Alaska, and New Jersey.

PY 04 WIA Employer Customer Satisfaction Rankings and Outcomes by State

Table 1


PY 04 WIA Employer Customer Satisfaction Rankings and Outcomes by State
Rank State Outcome
1 Maryland 89.3
2 Montana 87.3
3 Alabama 86.2
4 Michigan 85.7
5 Kansas 84.4
6 Idaho 83.9
7 North Carolina 82.8
8 South Dakota 82.6
9 Nebraska 81.5
10 Nevada 81.4
11 New Mexico 79.9
12 Colorado 79.3
12 North Dakota 79.3
14 Tennessee 78.5
15 Georgia 77.9
16 Arizona 77.8
17 Minnesota 77.0
17 South Carolina 77.0
17 Utah 77.0
20 New Hampshire 76.8
21 Maine 76.5
22 Virginia 76.2
23 Iowa 76.0
23 Oklahoma 76.0
23 Mississippi 76.0
26 Florida 75.3
27 Illinois 75.0
28 Wyoming 74.8
29 Louisiana 74.4
30 Wisconsin 74.3
31 Pennsylvania 74.1
32 Kentucky 73.9
33 Oregon 73.5
34 Massachusetts 72.8
34 West Virginia 72.8
36 Connecticut 72.6
37 Texas 72.6
38 District of Columbia 72.1
39 Vermont 72.0
40 New York 71.3
41 Hawaii 71.0
41 Puerto Rico 71.0
43 California 69.9
44 Missouri 69.6
44 Washington 69.6
46 Indiana 68.6
47 Delaware 68.1
48 Arkansas 67.5
48 Rhode Island 67.5
50 Ohio 65.6
51 Alaska 63.9
52 New Jersey 63.7