PY04 Employer Customer Satisfaction Scores State Rankings

This map shows the Employer Customer Satisfaction Score for the WIA programs in PY 04. The scores range from a high of 89.3 in Maryland to a low of 63.7 in New Jersey. The map highlights the ten highest and lowest states on this measure. The ten highest states in order are Maryland, Montana, Alabama, Michigan, Kansas, Idaho, North Carolina, South Dakota, Nebraska, and Nevada. The ten lowest states from top to bottom are California, Missouri, Washington, Indiana, Delaware, Arkansas, Rhode Island, Ohio, Alaska, and New Jersey.

PY 04 WIA Employer Customer Satisfaction Rankings and Outcomes by State

Table 1

PY 04 WIA Employer Customer Satisfaction Rankings and Outcomes by State
Rank	State	Outcome
1	Maryland	89.3
2	Montana	87.3
3	Alabama	86.2
4	Michigan	85.7
5	Kansas	84.4
6	Idaho	83.9
7	North Carolina	82.8
8	South Dakota	82.6
9	Nebraska	81.5
10	Nevada	81.4
11	New Mexico	79.9
12	Colorado	79.3
12	North Dakota	79.3
14	Tennessee	78.5
15	Georgia	77.9
16	Arizona	77.8
17	Minnesota	77.0
17	South Carolina	77.0
17	Utah	77.0
20	New Hampshire	76.8
21	Maine	76.5
22	Virginia	76.2
23	Iowa	76.0
23	Oklahoma	76.0
23	Mississippi	76.0
26	Florida	75.3
27	Illinois	75.0
28	Wyoming	74.8
29	Louisiana	74.4
30	Wisconsin	74.3
31	Pennsylvania	74.1
32	Kentucky	73.9
33	Oregon	73.5
34	Massachusetts	72.8
34	West Virginia	72.8
36	Connecticut	72.6
37	Texas	72.6
38	District of Columbia	72.1
39	Vermont	72.0
40	New York	71.3
41	Hawaii	71.0
41	Puerto Rico	71.0
43	California	69.9
44	Missouri	69.6
44	Washington	69.6
46	Indiana	68.6
47	Delaware	68.1
48	Arkansas	67.5
48	Rhode Island	67.5
50	Ohio	65.6
51	Alaska	63.9
52	New Jersey	63.7